Frequently Asked Question (FAQ)
User Registration Process
The Dvive app is a mobile application designed to make international money transfers easy and affordable. With this app, you can send money across countries at real exchange rates, with low fees and fast transaction times.
After downloading the Dvive App either from Google Play Store or Apple App Store, you need to register your Dvive account. You will find 2 options. One is for Sign-In (for those who already have an option) and another one is Sign-Up (for creating a new account) option. If you already have an Dvive account, then press Sign-In
To register Dvive account, please proceed with the following steps:
- Open the Dvive App in your mobile
- Click on ” Sign-Up”
- Enter your “Email ID”
- Create a “Unique and Strong Password”
- Then press “Create a New Account” button
- A mail will be sent to your e-mail account to verify Dvive account.
- Then provide all the required information such as your full name, phone/ mobile number, date of birth, address or location etc.
- Accept the Terms and Condition to continue your Dvive app.
Like any other service provider, it is mandatory requirement to provide necessary information and documents for identity verification. Because Dvive is committed to ensure all safety and security measures during each and every transaction. As proof of residence, supporting documents will help us to verify your Dvive account.
The required and mandatory documents are given as follows.
For Individual Account
- Government Issued Photo ID Card: (You must submit one of the following documents)
- National Identity Card (NID)
- Passport
- Driving License
- Bank document:
- Bank statement: Bank statement not older than 3 (three) months and your name and address must be exact with your Dvive account.
- Utility bill: The utility bills must not be older than 3 (three) months and your name and address must be exact with your Dvive account. The document may vary between countries. You must submit one of the following documents.
- Gas bill
- Water bill
- Electricity bill
- Landline phone bill
- Mobile bill
- Broadband or internet bill
- Credit card bills
For Business Account:
The registration of business accounts will be dependent on the type of the company. The supporting documents may include:
- Certificate of registration
- Certificate of Incorporation
- Tax document
- IRS document including EIN
- Business license
- Proof of company activity
- Proof of company address
After submitting all the supporting documents, it will take 24 to 48 hours to verify your account. Upon the completion of verification process successfully, your account will be ready for any kind of transaction and you will be notified through your email.
Obviously you can register an Ulka account other than smartphone. For that, you have to visit our official Ulka website and Sign-Up to register for the process.
As a licensed and regulated financial institute, Dvive is responsible and liable to secure all your personal information. Our modern-cutting-edge technology ensures industry-standard security measures and encryption to protect all confidential and sensitive documents. Dvive must adhere to strict security and ensure safety as per policy statement. Dvive takes the responsibility of your personal information.
Once your account is verified and approved by submitting supporting documents, you will be enabled to start transactions. To send money you can follow the process.
Choose the currency you want to send > Choose the currency recipient want to receive > Enter the amount you want to send > Choose the payment method > complete transaction
To register a business account first, you need to register as an individual account. Then you need to apply for a business account. After applying for a business account, you need to fill your business information and provide supporting documents to verify your business identity.
For Google Chrome
- On your computer, open Chrome.
- At the top right, click More More.
- Click More tools and then Clear browsing data.
- At the top, choose a time range. To delete everything, select All time.
- Next to “Cookies and other site data” and “Cached images and files,” check the boxes.
- Click Clear data.
For Safari Browser
- Open Safari Browser.
- In the menu bar (top left of your screen) click History.
- At the bottom of the menu, choose Clear History.
- You can also choose Safari > Clear History.
- Use the drop-down menu to pick what timeframe you want to clear history and cookies from Safari.
- One last time, click Clear History.
- Along with clearing your Safari history, this also clears your cookies and cache.
- Keep in mind that means you may be logged out of websites, etc.
Business Registration Process
The registration of business accounts will be dependent on the type of the company. The supporting documents may include:
- Certificate of registration
- Certificate of Incorporation
- Tax document
- IRS document including EIN
- Business license
- Proof of company activity
- Proof of company address
The registration of business accounts will be dependent on the type of the company. The supporting documents may include:
- Certificate of registration
- Certificate of Incorporation
- Tax document
- IRS document including EIN
- Business license
- Proof of company activity
- Proof of company address
After submitting all the supporting documents, it will take 2 to 7 business days to verify your business account. Upon the completion of verification process successfully, your account will be ready for any kind of transaction, and you will be notified through your email.
Obviously Once your business account is verified and approved by submitting supporting documents, you will be enabled to start transactions to manage your business account. Simply Sign–in to your Dvive app and turn to switch your business account.
Dvive charges a transparent fee for each transaction, which varies depending on the currencies involved and the amount being transferred. The app will display the total fee and exchange rate before you confirm the transaction. Additionally, some services, like receiving money or holding multiple currencies, may have associated fees. You can find detailed information on fees on our website.
Yes, you can use your business account to pay invoices in different currencies, and also to receive payments in multiple currencies. This feature is especially helpful for businesses that work with international clients, as it allows for more convenient and cost-effective foreign currency transactions
Fund Transfer
To initiate a fund transfer using the Dvive app, follow these steps:
Open the app and log in to your account > Tap on the Send Money button > Choose the currency involved the currency you are sending > select the currency the recipient is receiving > Enter the amount you want to send> Provide the recipient’s bank details (account number, bank routing number or SWIFT/BIC code, and other relevant information)> Confirm the transaction details and fees > Choose a payment method> Complete OTP verification process > completes the transaction process
The estimated time of fund transfer ranges from a few minutes to 72 hours. Actually this accomplishment of fund transfer depends on various factors such as country/ location, currency, banking procedure and so on. Dvive will provide an estimated delivery date and time for the transfer before you confirm the transaction.
Dvive charges a transparent fee for each transaction. The fee depends on factors such as the currencies and foreign exchange rate involved.
Account Management
Sign-in to your Dvive account from your device > Go to Setting option > Profile Setting > Edit the relevant section you want to change> Update Information > Save changes
Please note that you can’t change your name once it is approved through the verification process. Your name must be exact to your supporting documents such as NID card, Passport, Driving License, Bank Documents.
Yes, you can hold and manage multiple currencies in your Dvive account with the multi-currency account feature. This allows you to receive and send money in various currencies without the need for separate bank accounts.
Sign-in to your Ulka account from your device > Go to the Setting Option > Currency section > Add a New Currency > Choose the currency you want to add > Save changes
Before closing your Ulka account, please transfer your remaining funds to your bank account and make your balance zero and follow the process as well:
Sign-in to your Dvive account from your device > Go to the Setting Option > Tap close account
Please note that closing your account is permanent and cannot be undone. If you need assistance, contact Dvive support.
Yes, you can withdraw funds from your Dvive account to your bank account. To do this, go to the “Balances” or “Account” section, select the currency you want to withdraw, click “Send Money,” and enter your bank account details. Follow the prompts to complete the withdrawal.
If you forget your password, go to the Dvive login page on the website or app and click “Forgot Password?” or “Need Help?” Enter your registered email address, and you will receive a password reset link or OTP. Follow the instructions to set a new password for your account.
Yes, you can manage both personal and business accounts using the Dvive app. Once you have separate accounts registered, you can switch between them within the app by tapping on your profile or account settings and selecting the account you want to view.
Payment
Dvive supports various payment methods depending on your location, including:
- Bank transfers (ACH, BACS, CHAPS, or Faster Payments)
- Debit cards
- Credit cards
- Apple Pay or Google Pay
- SWIFT transfers
The fees associated with different payment methods vary. Bank transfers typically have lower fees compared to debit or credit cards. Dvive will display the fee for your chosen payment method before confirming the transaction.
To choose a payment method, follow these steps:
1. Create a transaction by entering the sending and receiving currencies and amount.
2. Provide the recipient’s bank details.
3. Review the transaction details and fees.
4. Choose a payment method from the available options and complete the transaction.
If your payment is declined or delayed, check your bank or card provider for any issues, such as insufficient funds or blocked transactions. If the issue persists, contact Dvive customer support for assistance.
Once a transaction has been initiated, you cannot change the payment method. If you wish to use a different payment method, you will need to cancel the existing transaction, if possible, and create a new one with the preferred payment method.
You can track the status of your transaction through the Dvive app or website. Log in to your account, go to the “Activity” or “Transactions” section, and find the specific transaction to view its status. Dvive will notify you through mail.
Withdraw
To withdraw funds from your Dvive multi-currency account to your bank account, follow these steps:
Sign-in to your Dvive account on your device > Go to the “Balances” option > Select the currency you want to withdraw and click “Send Money“> Choose “Send to my bank account” or “Add a new recipient” > enter your bank account details > Enter the amount you wish to withdraw> Review the transaction details and fees > Go through verification process > confirm the withdrawal
Dvive charges a small fee for withdrawing funds to your bank account, depending on the currency and amount involved. The fee structure is transparent, and the app or website will display the fees before you confirm the withdrawal.
The time it takes to complete a withdrawal depends on the currencies involved and the receiving bank’s processing times. Withdrawals usually take between a few minutes to a 2-3 business days. The app or website will provide an estimated delivery time when you initiate a withdrawal.
Dvive may impose limits on the amount you can withdraw in a single transaction or within a certain time frame. These limits depend on factors such as your account type, transaction history, and the currencies involved. Refer to the Dvive website or app for information on withdrawal limits that may apply to your account.
Yes, you can withdraw funds from your Dvive account to a bank account in another country. When setting up the withdrawal, provide the receiving bank account details, including the account number, bank routing number or SWIFT/BIC code, and any other necessary information.
If you experience a delay in receiving your withdrawal, check the transaction status in your Dvive account under “Activity” or “Transactions.” If the status shows the transfer as completed but the funds haven’t arrived, contact your bank to inquire about the transaction. If you need further assistance, contact Dvive customer support.
It is generally recommended to withdraw funds from your Dvive business account to a business bank account under the same company name. However, you may withdraw funds to a personal bank account, keeping in mind any tax or legal implications in your jurisdiction. When withdrawing, you’ll need to provide the required bank account details and follow the same steps as for regular withdrawals.